Privacy Policy

Thank you for visiting our website (the “Site”). Relocation Coordinates International (“RCI”) recognizes the importance of protecting the privacy of our users and visitors at www.relocationcoordinates.com which is owned and operated by Relocation Coordinates, LLC. This policy explains how we recognize the importance of protecting the privacy of the personal data we collect via our website and private portals used by our clients, their relocating employees or other users. Please read this policy before using the Site or submitting any personal data. By using the RCI website, you consent to the privacy practices described in this policy and agree to RCl’s terms and conditions. If you do not agree to this Privacy Policy, you may not use the site.

EU-US & SWISS-US PRIVACY SHIELD

Relocation Coordinates International complies with the EU-U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. RCI has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Statement and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/list.

This policy states how RCI collects, uses, shares and secures the personal information it obtains and subsequently transfers to our third party suppliers under the Privacy Shield Framework including personal data from the EU and Switzerland as well as the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, RCI is subject to the regulatory and enforcement powers of the U.S. Federal Trade Commission. In certain situations, RCI may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.

COLLECTION OF INFORMATION

We collect personal information to enable us to provide the services that we have been contracted to provide by our clients. This may include employee contact information, origin and destination addresses, bank account and routing numbers, salary and bonus information, origin and destination addresses, children names and birthdates. RCI does not share, sell, rent or trade with third parties for their promotional purposes. Relevant information is shared with established and vetted third parties who assist us in service delivery.

SOURCES OF INFORMATION

The personal information we obtain is used to facilitate relocation services which were authorized by your employer. It may also come from service providers you authorize to share information with us such as realtors who are involved with the sale and/or purchase of your homes.

RCI PUBLIC SITE

Users can visit our public website, without providing any personal information at https://www.relocationcoordinates.com. Limited data can be provided as follows:

  • Data that is provided by users by completing forms and requests for information.
  • Usage data is collected on known users for client-specific targeted content.
  • IP addresses, and non-personal information related to that IP address, such as the referring web site, date and time of visit, and the browser type and version used for those individuals browsing the public site. This information is not linked to any personal information, remains anonymous and is used for administrative purposes only such as tracking the effectiveness of marketing campaigns.

RCI PRIVATE WEBSITE

Access to our website is optional and provided to RCI clients and their relocating employees. Clients may submit requests for relocation services along with personal information such as contact information, benefit eligibility, salary and bonus information. Employees can access the portal to obtain important information concerning their relocation such as third party providers, relocation resources, and policy and expense management information. We may retain your information for as long as your relocation is active or as needed to deliver services, comply with applicable laws and regulations, resolve disputes and meet our contractual obligation with clients.

SERVICE PROVIDERS

To assist RCI in managing and coordinating relocation services, we partner with third parties such as making arrangements for shipment of household goods and autos, home finding and sale assistance, temporary housing coordination, international destination services, international visa and work permit coordination, departure and repatriation services. These firms are authorized to use your personal information only to the extent is necessary to provide authorized services. Note that we may be liable for the onward transfer of EU and Swiss personal data to third parties unless RCI proves that it is not responsible for the event giving rise to the damage.

TRACKING TECHNOLOGIES

Technologies such as cookies or similar technologies are used by RCI and our marketing partners and customer support. These technologies are used in analyzing trends, administering the site, tracking users’ use of the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as on an aggregated basis.

We use cookies for session control and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.


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SOCIAL MEDIA WIDGETS

Our Site includes Social Media Feature, such as the Facebook button. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social Media Features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

SECURITY

The security of your personal Information is important to us. RCI maintains its systems in accordance with reasonable industry standards to reasonably secure the Information of its customers against unauthorized access, accidental or intentional manipulation, and loss, both during transmission and once it is received. However, no data transmission over the Internet can be guaranteed to be 100% secure, and you use the site at your own risk. If you have any questions about the security of your personal information, you can contact us using the address noted in the “Contact Us” section below.

RECOURSE MECHANISM

In compliance with the EU-US and Swiss-US Privacy Shield Principles, RCI commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact us at:

Relocation Coordinates International
Julie Young
Vice President Technology & Administration
6310 Greenwich Dr., Suite 100
San Diego, CA 92122
858-452-5665
privacy@relocationcoordinates.com

RCI has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, EU and Swiss individuals may contact https://www.bbb.org/EU-privacy-shield/for-eu-consumers.

Finally as a last resort and under limited circumstances EU and Swiss individuals with residual complaints may invoke a binding arbitration option before the Privacy Shield Panel. See https://www.privacyshield.gov/article?id=ANNEX-I-introduction for more information about this option.

USER OPTIONS AND OPT OUT

We acknowledge the individual’s right to access their personal data. Upon request, RCI will provide you the ability to access, correct, or delete any of your personal information. You can ask us to choose whether your personal information is (i) to be disclosed to a third party or (ii) to be used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by you. Be advised that if you are currently engaged in transactions with RCI, this personal information is needed to continue to provide services. You may also opt out of regular RCI communications by contacting us at privacy@relocationcoordinates.com.

LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES shall RCI be held liable for any special, incidental or consequential damages, which may result from the use of information or materials made available on RCl’s website in cases of misinterpretation or failure to follow instruction. RCl’s liability is limited to items held within the Principles of the Privacy Shield. In regards to onward transfer, RCI retains the responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. RCI shall only remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless the organization proves that it is not responsible for the event giving rise to the damage.

CHANGES TO PRIVACY POLICY

RCI reserves the right to amend this Privacy Policy at any time. Any changes made to this Privacy Policy will be effective the date they are posted online. Your ongoing use of this site serves as your implied agreement with the revised terms. RCl’s Privacy Policy is always available for viewing at https://www.relocationcoordinates.com/privacy-policy.

PRIVACY CONTACT INFORMATION

If you have any questions or concerns regarding RCl’s Privacy Policy, please contact:

Relocation Coordinates International
Julie Young
Vice President Technology & Administration
6310 Greenwich Dr., Suite 100
San Diego, CA 92122
858-452-5665
privacy@relocationcoordinates.com

Request Consultation

Our custom, full-service program offerings, coupled with years of industry knowledge and experience, makes Relocation Coordinates International (RCI) an ideal resource.

If you would like to speak with one of our relocation specialists for a global mobility consultation or you have interest in our relocation services, please fill out the form below and let us know how we can help.